Refund policy

We want you to be completely satisfied with your purchase. If you're not, here's what you need to know.

Return period

You have 14 calendar days from receiving your order to request a return. If the product arrives defective or different from what you ordered, contact us and we'll resolve it at no cost to you.

Product condition

The product must be returned in its original condition, unused and, whenever possible, in its original packaging.

How to request a return

Email us at info@volti4.com with your order number and the reason. We'll confirm the next steps.

Refunds

Once we've received and checked the returned product, we'll process the refund within a maximum of 14 days, using the same payment method as the purchase.

Return shipping costs

If the reason is our error or a defective product, we cover the return shipping costs. If it's a change of mind, return shipping costs are the customer's responsibility.

Non-returnable products

For hygiene reasons, some products (such as unsealed headphones) will only be accepted for return if they have a manufacturing defect.

Incorrect or damaged orders

If you receive an incorrect or damaged product, contact us within 48 hours with photos of the product and packaging, and we'll fix it at no cost.

Contact

For any questions, email us at info@volti4.com.

Note: this text is a general template and does not replace legal advice. Have it reviewed by a legal advisor before operating with real customers.